How it plays out
You receive a link in an email, text, chat message or comment. It might promise a prize, warn that your account will be suspended, or ask you to vote for a friend's team. The link opens a page that looks like the real login, but the web address is different. Some pages pop up a fake sign-in window inside the page itself. Whatever you type is sent to the scammer, who uses it on the real site.
Spot the red flags
An invented example of how this scam often reads. Tap the parts that feel wrong, or reveal all 4 flags. The sender and addresses are invented for teaching; please do not type them into a browser.
Unusual sign-in detected on your gaming account.Your account will be locked within 24 hours2 unless you confirm your identity.Confirm here: account-verify-login.example3Enter your email, password and the 6-digit code4 we send you.
- 1
acc0unt-secure-check.example
A zero in place of an 'o' and an unrelated domain. Real messages come from the company's own domain. - 2
locked within 24 hours
A deadline pushes you to act before you check. - 3
account-verify-login.example
The link does not go to the platform's real website. - 4
6-digit code
A code is only for you. Anyone asking you to type it on their page is trying to sign in as you.
Red flags checklist
- A web address that is close to the real one but not quite right: extra words, swapped letters, numbers for letters or an unfamiliar ending.
- A message that creates urgency: account suspension, a prize that expires, a 'final warning'.
- A sign-in box that appears inside another website, especially one you reached from a chat message.
- Requests to type a one-time code, approve a sign-in or scan a QR code you did not start.
- Generic greetings and messages that arrive through an unexpected channel.
- A friend suddenly asking you to vote, judge a competition or 'check if this is you' in a photo.
If it happened to you
- Change the password from the official app or by typing the website address yourself.
- If you used the same password anywhere else, change it there too, starting with your email.
- Sign out all other sessions and check 2-step verification is still on and set to your own device.
- Check the account's email address, phone number and recovery details have not been changed.
- Forward phishing emails to [email protected] and scam texts to 7726, then delete them.
- If money was lost, contact your bank and report to Report Fraud (or Police Scotland on 101).
Reading a web address before you type anything
The address bar is the most reliable clue. The part that matters is the main domain, the words just before the first single slash. Everything before it can be made up. A link such as login.yourgame.account-check.example belongs to account-check.example, not to the game.
Discord's own safety guidance gives examples of lookalike spellings that swap or double letters. Scammers also use letters from other alphabets that look the same as English ones, so a quick glance is not enough.
The safest habit is simple: do not sign in from links at all. Open the app you already have installed, use a bookmark you saved yourself, or type the address. If the message was real, you will see the same warning or reward when you get there.
On a phone, the full address is often hidden. Tap the address bar to see all of it before typing anything, or press and hold a link to preview where it goes without opening it. Shortened links hide the destination entirely, which is another reason to go to the service directly.
Why 2-step verification can still be beaten by a fake page
2-step verification (2SV) stops someone who only has your password. The NCSC recommends turning it on for important accounts, and it remains one of the most useful protections you can add.
A live phishing page can still get around it. While you type your password and code into the fake page, the scammer types them into the real site at the same moment. The code works because it is still fresh. This is why no genuine service asks you to read out or retype a code anywhere except its own app or website.
Stronger options help. Authenticator apps and in-app approval prompts are better than codes sent by text, which Discord notes can be intercepted. Passkeys, where a platform offers them, are tied to the real website and will not work on a lookalike address.
The 'vote for my team' and 'is this you?' messages
Many phishing links arrive from a friend's account that has already been taken over. Because the name is familiar, people click without checking. Common openers include:
- 'Can you vote for my team in this tournament?'
- 'Is this you in this video?'
- 'I'm giving away my old items, sign in here to claim.'
The vote or prize page then asks you to sign in with your game account. Several game platforms' own support pages warn about versions of this trick, so check your platform's security page if you're unsure. If a message from a friend feels slightly off, contact them another way, such as a text or a call, before you click anything.
Fake pages that appear inside another page
Some phishing sites draw a fake browser window in the middle of the page, complete with a fake address bar showing the right website. It looks like a normal pop-up sign-in.
One way to check is to try to drag that window outside the edge of the browser. A real new window can move freely; a drawn one stays trapped inside the page. If in doubt, close the whole tab and sign in through the app instead.
Password managers help here too. They fill in your details only when the address matches the site they were saved for, so a password manager that refuses to fill is a useful warning sign. The NCSC suggests password managers as a way to create and remember strong, separate passwords.
Reporting the page so others are protected
Reporting takes a minute and helps get pages taken down. In the UK:
- Forward scam emails to [email protected], the NCSC's Suspicious Email Reporting Service.
- Forward scam texts to 7726, which most UK mobile networks support for free.
- Report a scam website through the NCSC's online website reporting form.
- Use the report button in the game, chat app or social platform where the link was posted.
If you have lost money or your account has been used for fraud, report it to Report Fraud, the service that replaced Action Fraud in England, Wales and Northern Ireland, or to Police Scotland. The full list is on our hacked account page.
Phishing beyond email: texts, adverts and search results
Fake login pages do not only arrive by email. Gamers often meet them through:
- Text messages claiming a purchase failed or an account is on hold.
- Paid adverts at the top of search results that lead to a lookalike of a game's website.
- Comments and replies under videos and posts, especially around new game launches and seasonal events.
- Chat servers where a 'bot' posts a link to claim a role or reward.
The NCSC's phishing guidance covers emails, texts, websites and calls together, because the same tricks move between channels. The answer is the same each time: go to the service directly rather than through the link, and report what you received. Misleading adverts can also be reported to the Advertising Standards Authority.
Questions
Does the padlock icon mean a site is safe?
No. The padlock only means the connection is encrypted. Scam sites can have one too. Check the domain name instead.
I typed my password but not the code. What now?
Change the password from the official app and sign out all sessions. Your 2-step verification may have stopped the sign-in, but the password is now known and may be tried elsewhere.
Can I tell a phishing email from the sender name?
Not reliably. Display names are easy to fake. Look at the full sender address and, more importantly, do not use links in the message to sign in.
Sources we checked
- NCSC: Phishing - spot and report scam emails, texts, websites and calls
- NCSC: Report a scam email
- NCSC: Report a scam text message
- NCSC: Report a scam website
- NCSC: Turn on 2-step verification
- Discord Safety Centre: Securing your Discord account
- Steam Support (official help site and ticket system)
- NCSC: Use three random words
